Conflict Resolution: Dealing with Difficult People

$50.00

Title: Online Course

Get instant access to our Conflict Resolution: Dealing with Difficult People Course!

Even trainers will benefit from this online course! Any one of us can feel as though people we meet are inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves, and in this course you’ll teach how success comes from understanding how we behave, as well as how we can influence others.

In this course Conflict Resolution workshop, you can teach participants how to recognize how their own attitudes and actions impact others, effective techniques for dealing with difficult people, strategies for dealing with anger, and how to cope with difficult people and situations.

Just $50 for instant access to your course
  • Enrol now and start today!
  • Easy to follow, interactive learning
  • 365 days access to your course
  • Printable certificate of completion to hang on your wall and take to your next job interview
  • Learn on your PC, Smart Phone, Tablet and iPad

Course Outline

Session One: Course Overview

Session Two: Conflict as Communication

  • Defining Conflict
  • Self-Assessment

Session Three: Benefits of Confrontation

Session Four: Preventing Problems

Session Five: Getting Focused

  • Getting to the Heart of the Matter
  • The Three F’s

Session Six: Managing Anger

  • Coping Strategies
  • Guidelines for Assertive Anger

Session Seven: Dealing with Problems

  • Dealing with Problems
  • Causes of Difficult Behavior

Session Eight: The Three-Step Conflict Resolution Model

  • The Three-Step Model
  • Getting the Hang of Things

Session Nine: Practice Makes Pretty Good

Session Ten: Changing Yourself

  • Negative vs. Positive Interactions
  • Dealing with Negative Feelings

Session Eleven: Why Don’t People Do What They Are Supposed To?

Session Twelve: De-Stress Options to Use When Things Get Ugly

  • Recommended Reading List
  • Post-Course Assessment
  • Pre- and Post-Assessment Answer Keys
  • Personal Action Plan

Learning online

This course is 100% online. Once enrolling you will receive INSTANT online access to the learning materials, activities and quizz's.

Entry requirements

No prior knowledge is needed to complete this course, however basic computing skills is recommended. You will need access to the Internet. Our courses are compatible with most modern browsers.

Frequently Asked Questions

Q. Do I get a certificate for completing the course? A. You will receive a certificate of completion that you can download instantly once you have successfully complete the course..
Q. Can I do the course on my smart phone or tablet? A. The learning material can be accessed from your smart phone or tablet or a PC.
Q. What happens after I click enrol? A. After clicking the enrol button at the top of this page, you will set up your account and password and then you can pay for the course through our secure checkout system or through PayPal. You can then log in and have INSTANT access to the course.
Q. What if I need help while doing the course online? A. Our courses are self paced, user driven courses and are easy to follow and understand. Our support team will be available to assist you should you have trouble accessing your course but are not trained experts on the content of the course and can only provide limited support in course content.
Q. How long do I have to complete the course? A. Each LearnMe online course is available for 365 days from the time of enrolment. Even after you have completed the course you can still go back review the the course as many times as you like within your access period.
Q. What if I have other questions? A. Contact our Support Team.
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